? Have more questions? Visit our FAQ page or e-mail us for more info.
Serving Vancouver and the Lower MainlandFREQUENTLY ASKED QUESTIONS
General
Searching Rooms
Scheduling
Payment
Policies
Q: Why are RoomLinks’ prices so good?
A: There are a number of reasons. One is that the companies who own the rooms are looking for a way to help cover their operating costs, not generate a profit. The second main reason is you are not booking into a full service meeting facility. These rooms are “as is” and do not come with a host of services such as catering, equipment rental, event planning, etc.* The third reason is simply that you are going to someone else’s business for your meeting, as opposed to a high profile hotel (which is similar to paying more for name-brand clothing).
*If you require any of these services, please see our vendors page.
Q: Why are the rooms better for local businesses?
A: One of the great things about many of the rooms is that they are available to other businesses in the same building. You may only need a few minutes to get everyone to the meeting, people can grab their coffee and get in the elevator. Even if the room is a block or two away, this still makes one or two hour meetings much more feasible, with only five to ten minutes needed to have everyone there and ready to go. Also, local businesses do not need most of the services provided by a hotel or conference centre, i.e. photocopying, faxing, personalized stationary, or pricey equipment rental or catering (you can simply bring your own equipment or rent from cheaper local companies, and for catering just break for lunch and let people eat the lunch they brought or go to their favorite restaurant around the corner). You could also just as easily book a full day rental, then assign various departments to have their meetings at different times throughout the day. When one group gets back, the next heads over. Now that’s convenience!
Q: I keep getting “Sorry, No listings were found” when I’m searching for a room.
A: RoomLinks is a very new concept and company but we are growing quickly! As the number of rooms available increases, so will the results from your search. In the meantime, try using less criteria for your search, or try other locations close to you, this may give you more results. If there are still no rooms matching your criteria, you can use the “All Listings” link, or try checking back in a month or so, as new rooms are being added all the time.
Q: What is the “Room Number”?
A: Every room listed on RoomLinks has a specific number. If you received a brochure with a room number on the back, just enter that room number here and you will be shown the room that is in your area or even in your building. To simplify rebooking a room you’ve already used, keep the room number handy and enter it either on the home page under "Returning Clients" or in the 'Search' page the next time you want to book. To rebook with past rooms you can also login and view "My Appointments" to get your appointment history.
Q: Why do I have to re-enter all my info every time I use the online scheduler?
A: When you link to the online scheduler you are not “logged in”. Use the “Login” button at the top right of the scheduler to log in before making an appointment.
Q: How early can I get to the room?
A: You are let into the room at the time you booked it. If you need time to prepare or set up, you may need to book more time to accommodate this, and make your meeting start time 15 minutes or so after the time you booked the room.
Q: Can I call to make an appointment?
A: We will be glad to help you with questions regarding the online booking process. However, if we were to take bookings over the phone, we would use the same interface as you would at home or in the office.
Q: I see a lot of start times, how do I know which ones are available?
A: The scheduler will not let appointments overlap. Only start times that work for the amount of time you've chosen will be displayed. Make sure you have chosen the amount of time you need before you click on the start time, as clicking the start time takes you to the next step of reading the Rental Agreement and confirming the appointment.
Q: What if I forgot my username and/or password?
A: Go to the Login page, below the username and password boxes there are options to get help with either your password (if you remember your username) or both your login and password (enter the email address you used when creating your profile - your info will be emailed to that address).
Q: What is the Card Verification Number (CVV2 or CVC2)?
A: Since there is no way to give a signature over the internet, Verified by Visa and MasterCard SecureCode both use a three digit number on the signature line of the card to prevent someone who has your credit card number, but not the actual card, from using it for fraudulent purchases. See the illustration to find your number.
Q: Is it safe to use my credit card on the internet?
A: RoomLinks uses Verisign, one of the most trusted and ubiquitous “payment gateways” on the internet. Verisign is owned by PayPal, but is more seamlessly integrated into the page, simplifying your experience. All payment information is passed through them, and their extensive security encryption protects your information, while their fraud detection makes sure you, and not someone else, is using your credit card.
Q: Is there a Rental Agreement?
A: Yes, you can view the standard Rental Agreement on our Policies page. Each room's owner also has the option to add Special Conditions. These, as well as the Rental Agreement, are presented in the last step before making the appointment in the Scheduler. At that point, you agree to be bound the the Rental Agreement and any Special Conditions when you click "Make Appointment".
Q: Can I pay on location at the time of my meeting?
A: No. In addition to convenience for our clients, up-front payments provide security for both RoomLinks and the room owner. There is little recourse available if a client has not paid in advance and then does not arrive for their meeting.
Q: Can I pay at a later date than when I book the room?
A: At this point we only support paying at the time of the booking, however, we plan to offer more flexible payment options in the future!
Q: If I need a refund, can't I just "charge back" my credit card (get my money back from Visa/Mastercard for a bad purchase)?
A: Charge backs reflect very negatively on our merchant account. Too many charge backs may result in us losing, either temporarily or permanently, our ability to process online transactions, which is why RoomLinks is committed to handling all complaints promptly and satisfactorily in accordance with our Rental Agreement. More importantly, we put huge emphasis on providing a reliable service and are very active with our room owners to ensure a seamless experience for our customers.
Q: What can I do if I didn't have a great rental experience, but am not qualified for a refund?
A: Tell us! We are very receptive to any kind of feedback from our customers, both positive and negative. Consistent negative feedback about a particular room will result in that room being taken off our listings.
Q: How is my information used?
A: Your information is used for billing purposes only. The address you submit is checked against the address on the credit card to make sure they match. Your email is used to send you confirmation and receipts. None of your information is passed on to third party lists, you will not receive spam as a result of submitting your information. Read our Privacy Policy